Nexterna Releases New Version of Clearview Real-Time Service Management System

June 3, 2003 - Nexterna, Inc., a leading provider of Real-Time Service Management solutions, announced the release of Clearview 2.0, the latest version of its Real-Time Service Management system  With release 2.0, Nexterna extends Clearview's leadership position in providing seamless integration of complete service management functionality with real-time wireless connectivity and GPS-based location tracking.

Clearview release 2.0 features an enhanced mobile application, which runs on Microsoft Windows CE-based Personal Data Assistance (PDA) and enables mobile field service personnel to exchange information with the office in real-time  Through its partnership with Wireless Matrix (Toronto: WRX.TO), Nexterna is able to provide ubiquitous and cost-effective wireless coverage, using both satellite and terrestrial communication networks.

Using the Clearview Mobile Application, technicians have access to all relevant customer data directly from the field, eliminating the need for frequent verbal or paper-based information exchange   Such information includes customer contracts and entitlements, warranty and repair records, and equipment layout and configuration.

In addition, field personnel can use the Clearview Mobile Application to communicate to the office information such as labor hours, work order status, repair codes, part replacement, and other inventory movements  Based on this information, billing for services rendered can be initiated directly from the field upon completion of service.

"Release 2.0 enhances the ability of Nexterna's customers to establish real-time communication with the field and deliver superior service", said Sherry Jackson, Director of Product Development for Nexterna  "Having easy access from the field to complete service information is a great productivity enhancement for our technicians and will eliminate much of the paperwork technicians have to deal with today," said Steve Chambers, Chief Financial Officer for Cassling Diagnostic Imaging, a Nexterna customer.

Also new in release 2.0 of Nexterna Clearview is the integration of best-of-breed parts management functionality provided by Servigistics  This integrated functionality enables service organizations to control and optimize part inventories across multiple levels and locations, ranging from centralized warehouses to technicians' trunks  The Servigistics solution is seamlessly embedded within the Clearview application, providing users with a single application and user interface for all service management needs.

"Nexterna is committed to delivering best-of-breed functionality to our customers," said Mike Hedge, Senior Vice President at Nexterna  "The integrated Servigistics parts management module enables service organizations get the right part to the right place at the right time, allowing them to complete more service calls on first visit  At the same time, it provides total visibility into the technician's trunk stock, which helps minimize unnecessary inventory and reduce overall cost."