Nexterna Clearview Selected by Amada Cutting Technologies for Real-Time Service Management

May 22, 2003 - Nexterna, Inc., a leading provider of Real-Time Service Management solutions, announced the selection of the Nexterna Clearview solution by Amada Cutting Technologies, part of Amada Group, the world's largest machine tool manufacturer.

Amada Cutting Technologies sells and distributes bandsaw machines, bi-metal bandsaw blades, and related parts to manufacturing facilities, steel service centers, forges and foundries, machine shops, and other metal-related industries throughout North America  The company provides installation, preventative maintenance inspection, and on-site repair services to customers who purchase the Amada equipment, as well as to customers who use cutting equipment made by other manufacturers.

Using Nexterna Clearview, Amada is looking to improve service responsiveness by enabling its technicians to update customer work order information directly from the field  Leveraging on Nexterna Clearview's web-based architecture, Amada is planning to provide both customers and distributors with secured, direct access to submit, update, and track the status of work orders directly online.

"Nexterna Clearview provides real-time work order tracking that will enable us to reduce cycle time for processing service work orders and provide next-day service," said Jeff Hammer, National Service Manager for Amada Cutting Technologies  "This automated process will eliminate the current labor-intensive and time consuming manual and paper-based processes  In addition, the direct link from Clearview will eliminate duplicate data entry into our accounting system."

Another benefit to Amada is the automation of preventative maintenance (PM) scheduling with Nexterna Clearview  "In addition to automated PM scheduling, Nexterna also provided us with custom solutions to automate other business processes that are integral to our PM services," added Jeff Hammer  "With this flexible solution, we gain the ability to shape and mold the system as our business changes."

"Equipment manufacturers such as Amada Cutting Technologies are realizing that acquiring and retaining customers today requires more than just a great product, as customers are looking for systems, solutions, and services as the differentiating factors," said Mike Hedge, Senior Vice President at Nexterna  "We are delighted to help Amada respond to the demand for real-time service."