Island Dental Equipment and Supply Company Selects Field Resource Management Application from Nexterna

July 23, 2002 - Nexterna, Inc., a leading provider of wireless Mobile Resource Management solutions, announces Island Dental CO., INC has entered an agreement to deploy the Nexterna Clearview Field Resource Management system  Island Dental CO., INC is a full-service distributor of dental equipment and supplies  They also provide maintenance, repair and installation services for dental and laboratory equipment from fourteen branch offices located throughout the United States.

"We selected Nexterna Clearview because our intention is to greatly enhance our response time and services to our customers," said Jeff Reichardt, Executive Vice President of Sales and Operations for Island Dental CO., INC  "The management of a large service and equipment organization is only as good as the information available and the means to communicate it  Our customers demand the best from us, and we must use the best tools available to meet their needs  We believe we will accomplish just that with Nexterna Clearview."

Island Dental CO., INC was searching for ways to serve customers better while managing a fast growing service business  Their requirements for a service management system included the ability to offer customers a way to initiate service calls and monitor their status via a web site.

The solution provided to Island Dental includes the Nexterna Clearview service management application and the Web interface module  Island Dental also evaluated the wireless capabilities of the Nexterna Clearview system, since in the future they want to enable their field technicians to use the application while they are on-site at a customer location.

The Nexterna Clearview service management application is web-based and includes in-depth modules for service order management, sales order management, call center management, optimized dispatch with integrated mapping, contracts and preventative maintenance, product/asset tracking, and logistics and reverse logistics.

The Nexterna Clearview application can be deployed as part of a complete Field Resource Management system that includes the following optional modules: integrated mobile service management software, customer web access, and wireless data connectivity  Nexterna's solution allows customers to streamline their service operation, focus resources and improve profits by integrating all the components of their service business.

"The Nexterna Clearview application is one of the most complete tools for field service management on the market today," said Michael Hedge, Senior Vice President of Field Service for Nexterna  "By integrating this powerful application with wireless and web technologies, Nexterna is able to offer a Field Resource Management solution that allows field technicians to work together in real-time with their central office, and that optimizes the dispatch process by ensuring the right tech, with the right part, gets to the right place, on time."