News & Resources

Clearview's latest release offers further customizability and workflow improvements.

Nexterna Limited, a leading provider of service management and workforce solutions, has announced a new version of Nexterna Clearview. The company says this release will give customers enhanced options for customizability and workflow processing which will help them increase their service operating efficiency.

The Nexterna Clearview Service Management application is web-based and includes in-depth modules for service order management, sales order management, optimized dispatch with integrated mapping, contracts and preventative maintenance, product/asset tracking, and logistics and reverse logistics. Among the software enhancements included in this:

Customizability

Client Data Rules (CDR) - Expanding on our widely used and extremely flexible Custom Business Rules, the Client Data Rules allow for similar flexibility with interaction with the users. CDR's can be setup to prompt users for approval of operations, defaulting of data based on values entered as they are entered. The uses are unlimited.

Extended Documents - This powerful new feature allows you to expand upon any of the current tables in Clearview by adding custom fields. These fields can be a variety of data types and a variety of presentation types. The extended values are available on all User Defined tabs on the Clearview screens as well as a standard maintenance area for all remaining documents. Custom Business Rules can be applied to extended documents and they can drive business functionality.

Context Menu - The ability to launch forms, open websites to specific URL's, invoke a Custom business Rule or a Client Data Rule...all from the right click on a browser. These can be added to any browsers making repetitive tasks simple and reducing manual steps.

Service Management

Integration with the Knowledge Base for technical troubleshooting, root cause analysis, quick entry of service orders, memos and parts as well as a Memo Summary tab that allows for quick viewing of all memos and the ability to filter on them provide additional process improvements for Service.

Contract Administration

Blanket Contracts - Ability to setup contracts that can apply to all calls taken for a variety of combinations of specific customer, locations and items. It allows for more generic setup of maintenance agreements for contracts where equipment / asset lists may not be provided. You can also allow linking to contracts where the coverage has not yet started or where it has expired...in situations of courtesy coverage provided.

Retainer Contracts - Ability to provide a courtesy dollar retainer which will not be invoiced to the customer but will allow for service usage against it.